Artificial Intelligence Service Desk

Artificial intelligence ai will dramatically improve technology in our homes and in the workplace.

Artificial intelligence service desk.

Both have changed the way people live. Artificial intelligence defined as intelligence exhibited by machines has many applications in today s society more specifically it is weak ai the form of ai where programs are developed to perform specific tasks that is being utilized for a wide range of activities including medical diagnosis electronic trading platforms robot control and remote sensing. Artificial intelligence s influence on service management only continues to grow with each passing day. Artificial intelligence ai robotic process automation rpa internet of things iot multi cloud.

Users will be able to phone into a virtual assistant that will automatically log and call record all of the relevant information provide the user with some options to resolve the issue and if not pass the call onto the relevant engineer who will have all. Artificial intelligence in service desks let s take a look at artificial intelligence in service desks as well as explore a knowledge base and a business case. According to forrester s 2019 predictions ai and rpa are joining forces to create the cognitive enterprise. It includes several disciplines such as machine learning knowledge discovery natural language processing vision and human computer interaction.

Ai and ml driven tools will soon tap predictive analytics for better decision making in incident management demand. Zoho desk is context aware customer service software that helps you put your customers at the heart of the company. Artificial intelligence ai offers many exciting opportunities for business but how will it affect it service management. Artificial intelligence is talked about constantly and voice technology is nothing new.

Machine learning deep learning natural language processing and other cognitive technologies have translated to chat bots virtual assistants intelligent routing user sentiment analysis predictive analytics contextual knowledge and a whole lot more in service desks. Ai and machine learning ml have become the talk of the it service management itsm industry as well. Service desk chatbots and automated request routing are just the beginning. Ai and service management technology trends.

Marcel shaw federal sales engineer for ivanti explains.